Your Privacy Matters at bengalbe

bengalbe collects personal information from you in the course of providing its online casino and sports betting services. We are committed to collecting only the data that is necessary for the specific purposes described in this Privacy Policy, and no more.

The categories of personal data we collect, and the typical sources of that data, are described in the table below:

We do not intentionally collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data). If you voluntarily disclose such information in the course of a support interaction, we will handle it with heightened care and will not use it for any purpose beyond resolving the immediate issue.

bengalbe does not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a minor has been collected, we will delete it immediately and close the associated account. Parents or guardians who believe a minor has registered on bengalbe should contact us at support@bengalbe without delay.

bengalbe uses the personal data we collect for specific, lawful purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The principal purposes for which we process your personal data are as follows:

• Account Management: To create and maintain your player account on bengalbe, verify your identity and age, process your login sessions, and manage your account settings and preferences.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard; to credit winnings to your account balance; to maintain accurate records of your betting and gaming activity; and to provide access to all games and features available on the platform.
• Identity Verification (KYC): To comply with our Know Your Customer obligations, verify that you meet the minimum age requirement of 18 years, and confirm that your payment accounts are registered in your own name.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, bonus abuse, and any other prohibited conduct described in our Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance when you contact the bengalbe support team.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, test new features, and make data-driven decisions that improve the overall performance and user experience of bengalbe.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling, to apply and enforce deposit limits and self-exclusion orders you have requested, and to send responsible gaming reminders where appropriate.
• Legal and Regulatory Compliance: To meet our obligations under applicable laws, to respond to lawful requests from regulatory authorities, and to maintain records for the periods required by law.
• Communications: To send you transactional messages (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about offers and new features on bengalbe. You may opt out of marketing communications at any time by contacting support@bengalbe.

We do not use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without human review. Any automated flagging — for example, fraud detection alerts — is reviewed by a member of our compliance team before any consequential action (such as account suspension) is taken.

bengalbe does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

• Payment Processors: When you make a deposit or request a withdrawal, we share the necessary transaction details with your chosen payment provider (bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard) to facilitate the transfer. These providers process your financial data under their own privacy policies and are bound by applicable financial services regulations.
• Game Providers: Games available on bengalbe are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive a pseudonymous player identifier and game session data in order to operate the game and determine outcomes. They do not receive your full identity or contact details.
• Identity Verification Services: bengalbe may use reputable third-party KYC verification platforms to assist with identity document checks. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose beyond the verification service.
• Fraud Detection and Security Partners: We work with specialist fraud detection and cybersecurity providers who assist in identifying suspicious activity on the platform. These partners process technical and behavioural data in accordance with our instructions and applicable data protection standards.
• Legal and Regulatory Authorities: bengalbe may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bengalbe, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of bengalbe's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via the email address associated with your account prior to the transfer taking effect.

bengalbe uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and understand how players interact with the site. This section explains what we use and why.

A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot access other data stored on your device. bengalbe uses the following categories of cookies:

bengalbe does not deploy advertising cookies, retargeting pixels, or any tracking technology that monitors your behaviour on other websites after you leave bengalbe. The analytics data we collect is used solely for internal platform improvement purposes and is not shared with advertising networks.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, and others).

On mobile devices, the bengalbe mobile web experience may use local storage tokens to maintain session continuity between pages. These function similarly to session cookies and are cleared when you log out or close your browser.

bengalbe takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS Encryption: All data in transit between your browser and our servers is encrypted using industry-standard TLS 1.2 or higher protocols. This applies to all pages on bengalbe, including login, deposit, withdrawal, and account settings pages.
• Password Hashing: Your account password is never stored in plaintext. It is hashed using a strong, salted cryptographic algorithm before storage, meaning that even bengalbe staff cannot read your password.
• Access Controls: Access to systems that store personal data is restricted to authorised personnel only, on a need-to-know basis. All internal access is logged and subject to periodic audit.
• Secure Data Centres: Player data is hosted in secure server environments with physical access controls, redundant power systems, and continuous security monitoring.
• Regular Security Testing: bengalbe conducts periodic vulnerability assessments and security reviews of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, bengalbe will notify affected players via their registered email address within a reasonable timeframe and will take immediate corrective action.

While bengalbe employs robust security measures, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your own account credentials. We strongly recommend using a unique, strong password for your bengalbe account and enabling two-step verification (2SV) in your account settings.

Data Retention: bengalbe retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. Financial transaction records are typically retained for a minimum of five years following the closure of your account. When personal data is no longer required, it is securely deleted or irreversibly anonymised.

bengalbe respects your right to understand and control how your personal data is used. As a player on our platform, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear, accessible format within 14 business days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly from your Account Settings page, or contact support for assistance with data that cannot be self-edited.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where we have no legitimate grounds to continue processing it. Please note that we may be required to retain certain data (such as financial transaction records) for legal or compliance reasons even after account closure.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute is being investigated — you may request that we limit the processing of your personal data to storage only, without any further use.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us, so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though bengalbe may override such an objection where it has compelling grounds to continue processing.
• Right to Withdraw Consent: Where bengalbe processes your data based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of the rights above, please submit a written request to support@bengalbe with the subject line "Privacy Rights Request". You may be asked to verify your identity before the request is processed, to ensure that data is not disclosed to or acted upon by an unauthorised person. bengalbe will respond to all valid requests within 14 business days.

bengalbe integrates with a number of third-party service providers to deliver a complete online gaming experience. While we take care to work only with reputable partners and require them to handle your data responsibly, this Privacy Policy covers only the data practices of bengalbe itself. Each third party operates under its own privacy policy.

The key categories of third-party services used by bengalbe and their relevance to your personal data are as follows:

• Mobile Banking Providers (bKash, Nagad, Rocket, Upay, SureCash): These providers handle the financial leg of your deposit and withdrawal transactions. bengalbe receives a transaction confirmation and reference number; your mobile banking account details are governed by the privacy policies of the respective providers, all of which are major regulated financial institutions operating in Bangladesh.
• Card Payment Networks (Visa, Mastercard): Card transactions are processed through PCI-DSS compliant payment gateways. bengalbe does not store full card numbers on its own servers. Card tokenisation is used to facilitate repeat transactions securely.
• Game Studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others): These providers supply the game engines and live streaming infrastructure. They receive anonymised or pseudonymous session data necessary to operate the game. They are contractually prohibited from using this data for independent profiling or marketing purposes.
• Analytics Tools: bengalbe uses privacy-respecting analytics solutions to measure aggregate platform performance. IP addresses used in analytics are anonymised and the resulting data cannot be used to identify individual players.

Links to third-party websites, payment portals, or game studio pages that appear on bengalbe are provided for convenience only. bengalbe is not responsible for the privacy practices or content of any external site. We encourage you to review the privacy policies of any third-party service before providing your personal data to them.

bengalbe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify active players via their registered email address and display a prominent notice on the bengalbe platform for a minimum of 14 days following the update.

The effective date at the top of this document will always reflect the date on which the most recent version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of bengalbe following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints about this Privacy Policy or about how bengalbe handles your personal data, please contact our Data Protection team:

• Email: support@bengalbe (subject line: "Privacy Enquiry")
• Response Time: Within 5 business days for general enquiries; within 14 business days for formal data rights requests
• Operating Hours: Monday to Sunday, 09:00–22:00 Bangladesh Standard Time (BST, UTC+6)

We are committed to working constructively with you to resolve any privacy concern. If you are not satisfied with our response, you have the right to escalate the matter by submitting a formal complaint in writing to support@bengalbe with the subject line "Formal Privacy Complaint", and a senior member of our compliance team will review your case independently.